Refund Policy

1. General principle

Fees are charged for research services, not for returns or profits. A refund claim based on market outcome is therefore not valid.

2. Before activation of service

If you request cancellation before the service is activated, the amount is refunded after applicable deductions (such as payment gateway charges).

3. After activation of service

• Research is an intellectual service; once delivered, the fee for the delivered period is not refundable.
• Pro-rata refund may be considered only where the service could not be delivered from our side.

4. How to request

Email support@onetraderesearch.com or message us on WhatsApp +91 9109727941 with your registered mobile number, invoice / reference number and the reason for the request.

5. Timelines

Valid requests are decided within 15–30 working days, and approved refunds are processed to the original source of payment.

6. Duplicate or erroneous payment

If a payment is made twice or for an incorrect amount, the full amount is refunded once the error is reported with proof.

7. Grievance escalation

If you are not satisfied, please refer to our Grievance Redressal process and, if required, the SEBI SCORES portal or the SMART ODR platform.

8. Regulatory note

This policy should be read along with the disclosure documents provided under SEBI (Research Analysts) Regulations, 2014. In case of any conflict, the regulatory provisions shall prevail.