Grievance Redressal & Complaint Status
How to raise a complaint, how we resolve it, and our SEBI-mandated complaint disclosure.
1. Level 1 — Approach the Research Analyst
Please contact us first. Most issues are resolved at this stage. We acknowledge every complaint and respond within 21 days of receipt.
| Detail | Information |
|---|---|
| Research Analyst | OneTrade Research™ |
| Proprietor | Ajay Murade |
| SEBI Registration No. | INH000029971 |
| BSE Enlistment No. | 7498 |
| Address | 880, Shilnath Camp, Indore – 452003, Madhya Pradesh, India |
| support@onetraderesearch.com | |
| Phone (complaints) | +91 9244087600 |
2. Escalation — Principal Officer & Compliance Officer
If your complaint is not resolved at Level 1, you may escalate it directly to our officers below.
| Role | Name | Phone | |
|---|---|---|---|
| Principal Officer | Ajay Murade | +91 9244087600 | support@onetraderesearch.com |
| Compliance Officer | Ajay Murade | +91 9244087600 | support@onetraderesearch.com |
3. Level 2 — SEBI SCORES 2.0
If the response is not satisfactory, you may lodge a complaint on SEBI's SCORES 2.0 portal: https://scores.sebi.gov.in. Complaints against a Research Analyst are reviewed in two stages — first by the designated body (RAASB) and then by SEBI.
4. Level 3 — Online Dispute Resolution (SMART ODR)
If you are not satisfied with the resolution provided, you may file the complaint on the SMART ODR platform for resolution through online conciliation or arbitration: https://smartodr.in
5. Physical complaints
Investors may also send physical complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, 'G' Block, Bandra Kurla Complex, Bandra (East), Mumbai – 400 051.
6. What to include in a complaint
- Your name, registered mobile number and email
- Service / plan details and payment reference
- A clear description of the issue with dates
- Supporting documents (screenshots, emails, invoices)
7. Regulatory Complaints Disclosure (SEBI Annexure-B)
SEBI mandates all Research Analysts to display the status of investor complaints on their website. The data below is updated by the 7th of the succeeding month.
| Sr. No. | Received from | Pending at the end of last month | Received | Resolved* | Total Pending# | Pending complaints > 3 months# | Average Resolution time^ (in days) |
|---|---|---|---|---|---|---|---|
| 1 | Directly from Investors | 0 | 0 | 0 | 0 | 0 | NA |
| 2 | SEBI (SCORES) | 0 | 0 | 0 | 0 | 0 | NA |
| 3 | Other Sources (if any) | 0 | 0 | 0 | 0 | 0 | NA |
| Grand Total | 0 | 0 | 0 | 0 | 0 | NA |
* Inclusive of complaints of previous months resolved in the current month.
# Inclusive of complaints pending as on the last day of the month.
^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month,
divided by the total number of complaints resolved in the current month.
Note: In case of any complaint received due to impersonation of the RA by another entity, such complaints may be
adjusted from the total number of received/resolved complaints, after following the due process specified by
SEBI / RAASB.
Trend of disposal
| Sr. No. | Month | Carried forward from previous month | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
| 1 | September 2026 | 0 | 0 | 0 | 0 |
| Sr. No. | Year | Carried forward from previous year | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
| 1 | 2026 – 27 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 |
* Inclusive of complaints of previous months / years resolved in the current month / year.
# Inclusive of complaints pending as on the last day of the month / year.
8. Our commitment
Every complaint is acknowledged and a reasoned response is provided within 21 days of receipt. Compliance is a priority for us, not a formality.